Connects the Address Book with the Dialer

Proposition

The value proposition we're going to make for implementing Nuance Conversational Transactions is: "You've invested a lot in giving Intranet/Browser access to your databases. Some of these databases have many records and require several parameters to be specified for a complete query. Now you can make those databases available to people who have access to the millions of telephones located in places without Browsers." The goals of the demo that we show at DevCon should 1) support this proposition and 2) demonstrate Nuance's interest in being a good citizen in the Internet community by showing interoperability with Internet standards. The Nuance Dialer demonstration could fulfill both of these goals. First, it demonstrates how access to a corporate directory currently being accessed via desktop application (the Netscape Communicator Address Book) can now, thanks to Nuance, also be accessed over the phone. Second, the use of the Communicator Address Book shows that Nuance technology interoperates seamlessly with the products they are already using. (Other widely used, off-the-shelf PIMs could provide the same benefit if they provided support for some Internet standard, such as LDAP.) Using the Dialer accessed from either the Communicator Address Book or the telephone, the demonstration flow would be: SAY: "You've invested in making corporate databases, such as company directories, price lists, customer lists and order status available on your Intranet. Now you can make that same information available to people who only have a phone available. In this case, we're looking at the Communicator Address Book, which is actually accessing a database stored in the Netscape Directory Server. It's easy, of course, to search for a name and dial the phone." DO: Search for a name, and double click it to show the phone number. Press the "Dial" button to dial the phone. SAY: However, when your employees aren't near a machine running a Browser or the Communicator Address Book, they probably ARE near a telephone. Here's how Nuance allows them to get to the same information." DO: Pick up the handset, and call the Dialer. Speak the same name that you searched for in the previous step. Hold on until the Dialer says "dialing..." SAY: "Nuance technology even supports the rapid changes that are probably a part of maintaining your databases. For example, if a user adds a name to the Address Book, it's immediately available over the phone." DO: Add a name to the Address Book, either by typing it or using the Internet search capability. Pick up the phone and speak the name to show the AutoPron capability. SAY: "We've just made a Conversational Transaction. Nuance products generalize to querying and updating all kinds Intranet and Extranet databases. Good examples are financial services and travel. DO: Show TickerTalk or BillPayer to further demonstrate Nuance's ability to provide access to large, complex Intranet or Extranet databases.
Lloyd Leanse.



Dialer Presentation Page

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